A customer is a guest of your organization
Guests want to feel welcome and cared for… but honestly, how many times have you truly felt this way while being a customer?
Do not ask your customers ‘Why’!
The customer perception is crucial in being and becoming successful in your customer experience strategy.
The internal customer blocks in becoming customer centric!
Our business climate is continuously changing. The ‘the age of the customer’ describes where we are now.